What's your current role?
I've been the Duty Manager of Sean’s Kitchen since October 2015.
What does your current role entail?
My current role is managing Front of House staff to make sure that the standard of service is at its optimum.
Engaging and motivating high performance from the team through leading by example, supervising, creating a positive work environment and attending to staff needs.
Ensuring compliance with all relevant governance, regulatory, policy, procedures. And mainly initiative and strategic planning in the delivery of budgeted targets, including management of cost, labour and beverages.
What challenges do you face in your role?
Customer satisfaction is a hard thing to achieve, you need patience and understanding of different needs and expectations as every customer is different and they have their own expectations.
What do you think people should know before they apply for a job like this?
To be successful in this role, you have to have the ability to solve problems and complaints as quick as they arise and to solve them as efficient and professional as possible. Also, people need to understand that at SKYCITY, we are very strict on the privacy of customers and the business.
What are your career experiences prior to SKYCITY?
I started my working life as a lawyer before moving to the UK where I got in touch with hospitality for the first time, I liked it and that’s what I have been doing since then. I moved here around six years ago and worked in a few restaurants and managed some of them, I also had my own business prior to working for SKYCITY.
What makes SKYCITY different to other places you’ve worked at?
The ethics and safety culture is prime at SKYCITY which I look for when I join a new place. I enjoy it here because of that and also the opportunities are endless to learn and progress.
