Meet Mark Ragless, Cash Handling Shift Manager at SkyCity Adelaide. He's been with us for 23 years, keep on reading below as he talks to us about what his work is like and the journey that he's been on.
Current role and length of time in that role
Cash Handling Shift Manager, 16 years
Past roles and length of time in those roles (or original start date):
General cashier (18 months) Coin booth operator (2 years) Cage cashier (4 years)
What does your current role entail?
Staff mentoring/supervision Cash control
Maintaining Automated Coin machines/eCash units/ATMs/F&B till unit
Banking
Cash control
Managing Main Cage/Soft Count/Hard Count teams Commission programs Customer service.
What do you enjoy most about your current role?
Developing staff and acting as a mentor to staff that want to learn and get better at their job.
What challenges do you face in your role? What do you think people should know before they apply for a job like this?
Being in a customer service department means that the challenges vary from day to day, but controlling the roster can be a headache at times in a 24/7 business. Be patient, and remember to have a laugh!
Your career experience prior to SkyCity:
Thebarton Oval as a car park/grandstand attendant from 12yrs-18yrs. BankSA from 1987 until 1996.
What do you enjoy about working at SkyCity?
The friendships and laughs that I’ve shared over the last 23 years.
What makes SkyCity different to other places you’ve worked (good or bad)?
Working in a 24/7 environment creates it’s own challenges, and the fact that shift work makes me look like an 80 year old some days HAHA. My role requires me to think on my feet, and make quick decisions in consideration of what is best for the customer and the business.
Thanks for sharing your story Mark! If you want to join our team at SkyCity Adelaide, check out our Careers website!
